1. The Provider: Christine Penman, t/a The One Percent, and whose office address is 23 St  James Avenue, East Kilbride, G74 5QD 
2. The Purchaser: The course purchaser, as stated on the invoice, who is either an individual  delegate or is responsible for their delegates. 
3. Booking: Places on courses can be booked online by individual delegates or by  organisations on behalf of delegates. However, should bookings for places on multiple  courses or for multiple delegates be required, then the Purchaser should contact the  Provider by email contact@the-one-percent.com to ensure there are sufficient spaces  remaining. 
4. Payment: Online payment is required at the time of booking at the price stated for  individual places. A payment receipt and invoice will be sent to the email address that the  Purchaser provides; should this not be received, then the Provider can be reached at  contact@the-one-percent.com. Bookings will not be confirmed until payment has been  received. The price does not include travel, accommodation, meals or other related  expenses, unless explicitly stated.  
5. Course Numbers: Limited to ensure benefit to all attendees 
6. Joining Instructions: Information will be sent to delegates by email at least seven days  prior to each module. The Provider will not be responsible for non-arrival of registration  information; delegates should check their spam folder. The Provider can be reached at  contact@the-one-percent.com if joining instructions are not received within seven days of  each module or event. 
7. Missing A Module: If a delegate cannot make, or indeed misses, one or more of the  modules as part of a multi-day programme these will still be chargeable with no refund.  The Purchaser should ensure that a delegate can attend all modules prior to booking. 
8. Changes: In the highly unlikely event of circumstances out with the Providers control, the  Provider reserves the right to change course timings, change the trainer or move any face to  face programmes to an alternative location (defined as within ten miles) of the original  venue. 
9. Purchaser Cancellation: 

The following refunds apply for cancellations: 

• Within 14 days of booking – 100% refund
• +4 weeks of course start date – 75% refund
• Less than 4 weeks of course start date – a refund is not available 
• Delegates who fail to attend or do not complete training are not eligible for refund. 

10. Provider Cancellation: The Provider reserves the right to cancel or to arrange  alternative dates for the programme. If the programme has not yet commenced and  delegates cannot make the new dates, a full refund will be made, unless the delegate  transfers their booking to the alternative date. Where the delegate has already attended  one or more modules within the programme and cannot make any proposed new date for a  specific module – a pro-rata refund will be issued. The Provider shall not be liable for any  other loss or expense arising from a cancellation, date or course change. 
11. Intellectual Property: Course materials may not be copied or reproduced or disclosed to  any third party without prior written consent of the Provider. This includes materials  created by the Provider and those delivered under third party licence. 
12. Data Protection: The Provider is registered with its designated statutory authority, the  Information Commissioner’s Office (registration number ZB628920). The Provider will need  to hold personal data in order to provide services to delegates. Information to any third  parties is only provided with the consent of the delegates. Reasonable technical and  procedural precautions are taken by the Provider to prevent the loss, misuse or  unauthorised alteration of personal data. The Provider may inform delegates about other  courses and services provided, though such messages can be stopped at any time by  contacting the Provider. Full details of our Privacy Policy can be found on our website. The  Provider does not hold or retain payment details; these are processed by Stripe under their  Global Privacy Policy. 
13. Jurisdiction: These terms and conditions are governed by and construed in accordance  with the laws of Scotland and the parties agree to submit to the exclusive jurisdiction of the  courts of Scotland.